Privacy Policy
This privacy policy outlines how Scarab Wins collects, uses, stores, and protects your personal information when you access and play our online slot game. We are committed to safeguarding your privacy and ensuring transparency in all data processing activities. This document explains your rights and our responsibilities regarding the information you provide whilst using our services.
Information We Collect
When you register and play Scarab Wins, we collect various types of information necessary to provide our gaming services and comply with regulatory requirements. Personal data includes your name, email address, date of birth, residential address, and telephone number. We also gather financial information such as payment card details, transaction history, and withdrawal requests. Technical data is automatically collected through cookies and similar technologies, including IP address, browser type, device information, operating system, and gameplay statistics. Additionally, we monitor your gaming activity, including bet amounts, game sessions, win and loss records, and account balance changes to ensure responsible gambling practices and detect fraudulent behaviour.
How We Use Your Data
The information collected serves multiple legitimate purposes essential to operating Scarab Wins casino services. We process your personal data to verify your identity and age, preventing underage gambling and complying with anti-money laundering regulations. Your financial details enable us to process deposits, withdrawals, and maintain accurate transaction records. We utilise technical data to improve game performance, fix technical issues, and enhance user experience across different devices. Marketing communications may be sent to you based on your preferences, informing you about new features, promotions, and game updates. We analyse gameplay patterns to identify problem gambling behaviours and implement appropriate player protection measures. Customer support teams access your information to resolve queries, handle complaints, and provide assistance with technical difficulties.
Data Sharing and Third Parties
Scarab Wins may share your information with carefully selected third parties who assist in delivering our services. Payment processors handle financial transactions securely, whilst game providers and software developers maintain the technical infrastructure. We work with identity verification services to confirm your details and comply with Know Your Customer requirements. Regulatory authorities and law enforcement agencies may receive your data when legally required or to prevent fraud and criminal activity. Marketing partners may process certain information for promotional purposes, but only with your explicit consent. Cloud storage providers host our data infrastructure under strict confidentiality agreements. We never sell your personal information to third parties for their independent marketing purposes.
| Third Party Category | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Transaction handling | Name, payment details, transaction amounts |
| Verification Services | Identity confirmation | Name, address, date of birth, identification documents |
| Game Providers | Technical operation | Gameplay data, device information, session details |
| Regulatory Bodies | Compliance monitoring | All data as legally required |
| Customer Support | Query resolution | Account details, communication history, gameplay records |
Your Rights and Data Security
Under applicable data protection laws, you possess several rights regarding your personal information held by Scarab Wins. You may request access to your data, obtaining copies of all information we process about you. The right to rectification allows you to correct inaccurate or incomplete personal details. You can request deletion of your data, subject to legal retention requirements and ongoing regulatory obligations. Where processing is based on consent, you may withdraw that consent at any time, though this does not affect previously lawful processing. You have the right to object to certain processing activities, including direct marketing communications. Data portability enables you to receive your information in a structured, commonly used format for transfer to another service provider.
We implement robust security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These include encryption of sensitive data during transmission and storage, regular security assessments and penetration testing, restricted access controls limiting employee data access, secure server infrastructure with firewall protection, and regular backups to prevent data loss. Despite our comprehensive security protocols, no internet transmission is completely secure, and we cannot guarantee absolute protection against all potential threats.
Data Retention and Contact Information
Scarab Wins retains your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy and comply with legal obligations. Active account data is maintained throughout your relationship with us and for a period thereafter as required by gambling regulations and financial legislation. Most jurisdictions mandate retention of financial records and gameplay history for five to seven years following account closure. Marketing consent records are kept until you withdraw permission or we determine the data is no longer needed. Technical logs and session data are typically retained for shorter periods unless required for ongoing investigations or legal proceedings.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account plus 7 years | Regulatory compliance |
| Transaction Records | 7 years from transaction date | Financial regulations |
| Gameplay History | 7 years from last activity | Licensing requirements |
| Marketing Consents | Until withdrawal or review | Communication preferences |
| Technical Logs | 12 months | System maintenance |
If you have questions about this privacy policy or wish to exercise your data protection rights, you may contact our Data Protection Officer through the designated channels provided on our website. We will respond to all legitimate requests within one month, though complex requests may require additional time. You also have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not handled your information appropriately.